General Terms and Conditions

These general terms and conditions govern the relationship between NARA, hereinafter referred to as the “Merchant”, on the one hand, and the users of the webpages and services available on the website http://www.nara bg, hereinafter referred to as the “Users”, on the other.

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Please read these General Terms and Conditions in full before using the information and commercial services offered on the Site (hereinafter referred to as the “Services”).
This document contains information about the activities of NARA and the general terms and conditions for using the services provided by  NARA, and governs the relationship between us and each of our Users.
Acceptance of the General Terms and Conditions is a necessary and mandatory condition for concluding the contract between the User and the Merchant.
By accepting the General Terms and Conditions, the User agrees to the processing of their personal data on the basis of the contract concluded between them and the Merchant.
Definitions
For the purposes of these General Terms and Conditions, the terms below shall have the following meanings:
Site – http://www.NARA.com and all its subpages.
User – any natural person who acquires goods or uses services that are not intended for commercial or professional activity, and any natural person who, as a party to a contract under this law, acts outside the scope of their commercial or professional activity.
General Terms and Conditions – these General Terms and Conditions, which include the terms of use, cookies, registration and delivery rules, voluntary dispute resolution, contract withdrawal and exchange forms, and any other legally relevant information available on the Site.
Personal Data – information about a natural person that reveals their physical, psychological, mental, family, economic, cultural or social identity.
Goods – tangible movable property, excluding property sold in enforcement proceedings or through other measures by bodies authorized by law, as well as property abandoned or forfeited to the State and offered for sale by state bodies. Goods also include water, gas and electricity when offered for sale in a limited volume or a specified quantity.
Sales Contract – a contract under which the Merchant transfers or undertakes to transfer ownership of goods to the User, and the User pays or undertakes to pay the price for them, including contracts covering both goods and services.
Alternative Consumer Dispute Resolution Procedure – an out-of-court procedure for resolving consumer disputes that meets the requirements of this law and is conducted by an alternative consumer dispute resolution body.
Services Provided
1. On the Site, Users may conclude contracts for the purchase and sale of goods offered by the Merchant.
Orders
2. Users use the website interface to conclude contracts with the Merchant for the goods offered.
2.1. The sales contract for goods shall be deemed concluded when the Merchant confirms the order.
2.2. If a particular item is out of stock, the Merchant reserves the right to refuse the order.
2.3. After selecting one or more items offered on the Merchant’s website, the User must add them to their shopping list.
2.4. The User must provide delivery details and select the payment method and time, and then confirm the order through the website interface.
2.5. When placing an order, the User receives an email confirming that their order has been accepted.
3. The Merchant has the right to refuse to conclude a contract with a User who acts improperly.
3.1. The Merchant has the right to consider a User to be acting improperly in the following cases:
1. the User has failed to comply with the General Terms and Conditions;
2. the User has displayed improper, arrogant or rude conduct towards the Merchant’s representatives;
3. the User has repeatedly abused the Merchant’s services.
Prices
4. The prices of the goods offered are those indicated on the Merchant’s website at the time the order is placed, except in cases of obvious error.
4.1. The prices of the goods include VAT where applicable.
5. The Merchant reserves the right to change the prices of goods offered on the website at any time and without prior notice. Such changes shall not affect orders already placed.
6. The Merchant may offer discounts on goods available on the website in accordance with Bulgarian law and rules established by the Merchant. The rules applicable to such discounts are available where the discount is displayed. Discounts may be offered in various forms (e.g. promotions, loyalty discounts offered individually, at random, or as a result of participation in a competition or customer survey).
6.1. Different types of discounts cannot be combined when ordering and purchasing the same item.
Payment
7. The User may pay for the goods ordered using any of the options listed on the website. The following payment methods are available on the Site:
 by credit or debit card
 through the Stripe payment system
8. If the User chooses a payment method involving a third-party payment service provider, the User may be bound by that third party’s terms and conditions and/or fees.
9. The Merchant shall not be liable if a payment method involving a third-party payment service provider is unavailable or otherwise fails to operate for reasons not attributable to the Merchant.

Warranties and Complaints

10. The User has the right to submit a complaint regarding any non-conformity of the goods or services with what was agreed upon or ordered, where non-conformities with the sales contract are discovered after delivery.
11. The Merchant shall not be liable for color differences resulting from the natural variations in color reproduction across different monitor models.
12. The Merchant shall not be liable for size differences of up to 2 cm.
13. The Merchant shall not be liable for normal wear and tear of the goods.
14. Any lack of conformity of consumer goods with the sales contract that becomes apparent within six months of delivery shall be presumed to have existed at the time of delivery, unless it is proven that the lack of conformity is due to the nature of the goods or the nature of the lack of conformity.
15. The User may not dispute the conformity of consumer goods with the sales contract where:
1. at the time the contract was concluded, the User knew or could not have been unaware of the lack of conformity;
2. the lack of conformity is due to materials supplied by the User.
16. The User has the right to submit a complaint regarding the goods or services, regardless of whether the manufacturer or Merchant has provided a commercial warranty for the goods or services.
17. Where a complaint is resolved by replacing the goods with other goods that conform to the contract, the Merchant shall preserve the original warranty terms for the User.
18. When submitting a complaint, the User may request a refund of the amount paid, replacement of the goods with other goods that conform to the contract, or a reduction in the price.
19. Complaints must be submitted in writing to the email address provided, by post, or delivered to the company’s address. The Merchant provides access to a complaint form on its website.
20. When submitting a complaint, the User shall specify the subject of the complaint, their preferred method of resolving it, the amount claimed, and their contact address, telephone number and email address.
21. When submitting a complaint, the User must also enclose the documents on which the claim is based, namely:
1. a receipt or invoice;
2. reports, records or other documents establishing that the goods do not conform to the contract;
3. other documents establishing the grounds and amount of the claim.
22. A complaint regarding consumer goods may be submitted within two years of delivery, but no later than two months after the lack of conformity with the contract is discovered.
23. The time limit shall be suspended for the period required to reach an agreement between the seller and the User to resolve the dispute.
24. If the Merchant has provided a commercial warranty for the goods and the warranty period is longer than the periods for submitting a complaint under paragraph 1, the complaint may be submitted until the commercial warranty expires.
25. Submitting a complaint does not preclude bringing a legal claim.
26. The Merchant shall maintain a register of complaints submitted. The User shall be sent a document to the email address they provided, specifying the complaint’s registration number and the type of goods.
27. When the Merchant upholds a complaint, it shall issue a written record to that effect in two copies and provide one copy to the User.
28. Where a complaint is justified, the Merchant shall bring the goods into conformity with the sales contract within one month of the User submitting the complaint.
29. If the goods have not been repaired after the period specified in the preceding paragraph has expired, the User has the right to terminate the contract and receive a refund of the amount paid, or to request a reduction in the price of the consumer goods in accordance with Article 114 of the Consumer Protection Act.
30. Bringing consumer goods into conformity with the sales contract shall be free of charge for the User. The User shall not bear any costs for shipping the consumer goods or for materials and labor associated with their repair, and shall not suffer significant inconvenience.
31. If consumer goods do not conform to the sales contract and the User is not satisfied with the resolution of the complaint, the User has the right to choose one of the following options:
1. terminate the contract and receive a refund of the amount paid;
2. obtain a price reduction.
32. The User may not claim a refund or a reduction in the price of the goods where the Merchant agrees to replace the consumer goods with new goods or repair them within one month of the User submitting the complaint.
33. The Merchant is obliged to grant a request to terminate the contract and refund the amount paid by the User if, after having resolved three complaints from the User by repairing the same goods within the warranty period, the goods again fail to conform to the sales contract.
34. The User may not claim termination of the contract if the lack of conformity of the consumer goods with the contract is minor.
Intellectual Property
35. Intellectual property rights in all materials and resources available on the Merchant’s website (including the databases available there) are protected under the Copyright and Related Rights Act, belong to the Merchant or to the person identified as having granted the Merchant the right to use them, and may not be used in violation of applicable law.
36. In the event of copying or reproducing information beyond what is permitted, or any other infringement of intellectual property rights in the Merchant’s resources, the Merchant has the right to claim full compensation for any direct and indirect damages suffered.
37. Except where expressly agreed otherwise, the User may not reproduce, modify, delete, publish, distribute or otherwise disclose the information resources published on the Merchant’s website.
38. The Merchant undertakes to exercise due care to ensure that the User has normal access to the services provided.
39. The Merchant reserves the right to suspend access to the services provided. The Merchant has the right, but not the obligation, at its discretion to delete information resources and materials published on its website.
Termination and Rescission of the Contract
40. The Merchant has the right, at its discretion and without prior notice, to terminate the contract unilaterally if it finds that the services provided are being used in violation of these General Terms and Conditions, the laws of the Republic of Bulgaria, or generally accepted standards of morality.
41. Except in the cases provided for in these General Terms and Conditions, the contract between the parties shall also terminate if the Merchant ceases its activities or stops maintaining its website.
42. In addition to the cases specified above, either party may rescind this contract by giving the other party one week’s notice in the event of a failure to perform the obligations under the contract.
43. The written form of the contract shall be deemed satisfied by sending an email, clicking an electronic button on a page containing content entered or selected by the User, checking a box on the website, or similar means, provided that the statement is technically recorded in a manner that allows it to be reproduced.
Severability
44. The parties declare that if any provision of these General Terms and Conditions is found to be invalid, this shall not render the entire contract or any other part of it invalid. The invalid provision shall be replaced by the mandatory provisions of the law or established practice.
Amendments to the General Terms and Conditions
45. The Merchant undertakes to notify Users of any amendment to these General Terms and Conditions within seven days of the amendment taking effect, by email to the address provided by the User.
46. If the User does not agree with the amendments to the General Terms and Conditions, the User has the right to withdraw from the contract without stating a reason and without owing compensation or a penalty. To exercise this right, the User must notify the Merchant within one month of receiving the notice referred to in the preceding article.
47. If the User does not exercise their right to withdraw from the contract in accordance with these General Terms and Conditions, the amendment shall be deemed to have been accepted by the User without objection.
Applicable Law
48. Any matters not covered by these General Terms and Conditions shall be governed by the laws in force in the Republic of Bulgaria.