General Terms and Conditions

These general terms and conditions govern the relationship between NARA , hereinafter referred to as the “Merchant”, on the one hand, and the Users of websites and services located on the website http://www.nara bg , hereinafter referred to as users, on the other.

__
Please read the published Terms and Conditions in full before using the information and commercial services offered on the Site (hereinafter referred to as the Services).
This document contains information about the activities of NARA and the general terms and conditions for using the services provided by NARA , governing the relationship between us and each of our users.
Confirmation of the General Terms and Conditions is a necessary and mandatory condition for the conclusion of the contract between the Consumer and the Merchant.
By accepting the General Terms and Conditions, the User agrees to the processing of his personal data on the basis of the contract concluded between him and the Merchant.
Definitions
For the purposes of these general terms and conditions, the following terms and conditions shall have the following meanings:
Website – http://www.NARA.com and all its subpages.
Consumer – any natural person who acquires goods or uses services that are not intended for carrying out commercial or professional activities, and any natural person who, as a party to a contract under this law, acts outside the scope of his commercial or professional activities.
General Terms and Conditions – these General Terms and Conditions, which include terms of use, cookies, registration and delivery rules, voluntary dispute resolution, forms for contract withdrawal and replacement and any other legally significant information found on the Site.
Personal data – information about an individual that reveals their physical, psychological, mental, family, economic, cultural or social identity.
Goods – a movable tangible property, with the exception of property sold in execution or through other measures by bodies authorized by law, as well as property abandoned or confiscated in favor of the state, announced for sale by state bodies. Goods are also water, gas and electricity, when offered for sale, packaged in a limited volume or in a certain quantity.
Sales contract – a contract under which the trader transfers or undertakes to transfer ownership of goods to the consumer, and the consumer pays or undertakes to pay the price for them, including contracts having as their subject both goods and services.
Alternative dispute resolution procedure for consumer disputes – a procedure for out-of-court resolution of consumer disputes, meeting the requirements of this law and carried out by an alternative dispute resolution body for consumer disputes.
Services provided
1. On the Site, Users have the opportunity to conclude purchase and sale contracts for the goods offered by the Merchant.
Order
2. Users use the website interface to enter into contracts with the Merchant for the goods offered.
2.1. The contract for the purchase and sale of goods is considered concluded from the moment of confirmation of the order by the Merchant.
2.2. In the event of a product being out of stock, the Merchant reserves the right to refuse the order.
2.3. After selecting one or more goods offered on the Merchant's website, the User must add them to his list of goods for purchase.
2.4. The User is required to provide data for the delivery and to choose the method and time of payment of the price, then to confirm the order through the site interface.
2.5. When placing an order, the User receives confirmation by email that his order has been accepted.
3. The Merchant has the right to refuse to conclude a contract with an incorrect User.
3.1. The Merchant has the right to treat a User as incorrect in cases where:
1. there is a failure by the User to comply with the General Terms and Conditions;
2. Incorrect, arrogant or rude attitude towards the Merchant's representatives has been established;
3. Systematic abuses by the Consumer towards the Merchant have been established.
Prices
4. The prices of the goods offered are those indicated on the Merchant's website at the time of placing an order, except in cases of obvious error.
4.1. The prices of the goods include VAT, in cases where its charging is provided for.
5. The merchant reserves the right to change the prices of the goods offered on the site at any time and without prior notice, and such changes will not affect orders already placed.
6. The Merchant may provide discounts for the goods offered on the site, in accordance with Bulgarian legislation and rules determined by the Merchant. The rules applicable to such discounts are available at the place where the discount is displayed. Discounts may be provided in various forms (e.g. promotions, loyalty discounts, provided individually, randomly or as a result of participation in a competition or customer survey).
6.1. Different types of discounts cannot be combined when ordering and purchasing the same product.
Payment
7. The User may pay for the ordered goods using one of the options listed on the website at his/her choice. The Site offers the following payment methods:
cash on delivery
with a credit or debit card
through Stripe's payment system
8. If the User chooses the option of delivery by courier and payment by cash on delivery, he must pay the price of the ordered items together with the courier delivery price upon receipt of the goods.
9. If the User chooses a payment method involving a third party payment service provider, the User may be bound by the terms and conditions and/or fees of such third party.
10. The Merchant is not liable if a payment method involving a third party payment service provider is unavailable or otherwise malfunctions for reasons beyond the Merchant's control.

Warranties and complaints

11. The consumer has the right to complain about any non-compliance of the goods or service with what was agreed/ordered, when after delivery, non-compliances with the sales contract are discovered.
12. The merchant is not responsible for any color differences due to natural differences in color reproduction by different monitor models.
13. The merchant is not responsible for a difference in size of up to 2 cm.
14. The merchant is not responsible for the natural wear and tear of the goods.
15. Any lack of conformity of the consumer goods with the sales contract that becomes apparent within 6 months after the delivery of the goods shall be deemed to have existed at the time of their delivery, unless it is proven that the lack of conformity is due to the nature of the goods or the nature of the lack of conformity.
16. The consumer may not dispute the conformity of the consumer good with the contract for its sale when:
1. when concluding the contract, he knew or could not have been unaware of the non-conformity;
2. the non-conformity is due to materials provided by the user.
17. The consumer has the right to file a complaint about the goods or service, regardless of whether the manufacturer or trader has provided a commercial guarantee for the goods or service.
18. When the complaint is satisfied by replacing the goods with another one that corresponds to the agreement, the Trader will retain the original warranty conditions for the consumer.
19. When submitting a complaint, the consumer may claim a refund of the amount paid, replacement of the goods with another one that corresponds to the agreed upon or a discount from the price.
20. The complaint is submitted in writing via the specified email, by post or submitted to the company's address. The trader provides access to a complaint form on its website.
21. When submitting a complaint, the consumer indicates the subject of the complaint, his preferred method of satisfying the complaint, respectively the amount of the claimed amount, and the address, telephone number and email address for contact.
22. When submitting a complaint, the consumer must also attach the documents on which the claim is based, namely:
1.cash receipt or invoice;
2. protocols, acts or other documents establishing the non-compliance of the goods with the agreement;
3. other documents establishing the claim by reason and amount.
23. A complaint regarding a consumer good may be filed within two years of the delivery of the good, but no later than two months from the discovery of the non-conformity with the agreement.
24. The period shall cease to run during the time necessary to reach an agreement between the seller and the consumer to resolve the dispute.
25. If the Trader has provided a commercial guarantee for the goods and the term of the guarantee is longer than the terms for submitting the claim under paragraph 1, the claim may be submitted until the expiry of the term of the commercial guarantee.
26. Filing a complaint is not an obstacle to filing a claim.
27. The trader maintains a register of submitted complaints. The consumer is sent a document to the email address provided by the consumer, which indicates the complaint number from the register and the type of goods.
28. When the Trader satisfies the complaint, he issues a certificate to that effect, which is drawn up in two copies, and must provide one copy to the Consumer.
29. In the event of a justified complaint, the trader shall bring the goods into compliance with the sales contract within one month from the date of the complaint by the Consumer.
30. If the goods have not been repaired after the expiry of the period under the previous paragraph, the Consumer has the right to terminate the contract and to have the amount paid refunded or to request a reduction in the price of the consumer goods in accordance with Article 114 of the Consumer Protection Act.
31. Bringing the consumer goods into conformity with the sales contract is free of charge for the Consumer. He does not owe any costs for shipping the consumer goods or for materials and labor related to their repair, and does not suffer any significant inconvenience.
32. In case of non-compliance of the consumer goods with the sales contract and when the Consumer is not satisfied with the resolution of the complaint, he has the right to choose between one of the following options:
1. termination of the contract and refund of the amount paid by him
2.price reduction.
33. The consumer cannot claim a refund of the amount paid or a reduction in the price of the goods when the trader agrees to replace the consumer goods with a new one or to repair the goods within one month of the consumer submitting the complaint.
34. The trader is obliged to satisfy a request for termination of the contract and to refund the amount paid by the consumer when, after having satisfied three consumer complaints by repairing the same goods, within the warranty period, there is a further occurrence of non-compliance of the goods with the sales contract.
35. The consumer cannot claim termination of the contract if the non-conformity of the consumer good with the contract is insignificant.
Intellectual property
36. The intellectual property rights to all materials and resources located on the Merchant's website (including the available databases) are subject to protection under the Copyright and Related Rights Act, belong to the Merchant or to the respective designated person who has transferred the right of use to the Merchant, and may not be used in violation of the applicable legislation.
37. In case of copying or reproduction of information outside the permissible limits, as well as in case of any other violation of intellectual property rights on the Merchant's resources, the Merchant has the right to claim compensation for the direct and indirect damages suffered in full.
38. Except in cases where it is expressly agreed, the User may not reproduce, modify, delete, publish, distribute and otherwise disclose the information resources published on the Merchant's website.
39. The Merchant undertakes to exercise due care to ensure that the Consumer has normal access to the services provided.
40. The Merchant reserves the right to terminate access to the services provided. The Merchant has the right, but not the obligation, at its discretion to delete information resources and materials published on its website.
Termination and cancellation of the contract
41. The merchant has the right, at its own discretion, without prior notice, to unilaterally terminate the contract if it establishes that the services provided are used in violation of these general terms and conditions, the legislation of the Republic of Bulgaria and generally accepted moral standards.
42. Except in the cases provided for in these General Terms and Conditions, the contract between the parties shall also be terminated upon cessation of the Merchant's activities or termination of the maintenance of its website.
43. Outside the cases specified above, either party may terminate this contract by giving one week's notice to the other party in the event of non-fulfillment of the obligations under the contract.
44. The written form of the contract is deemed to be complied with by sending an e-mail message, pressing an electronic button on a page with content that is filled in or selected by the User, or marking a field (check box) on the website, etc. similar, as long as the statement is technically recorded in a way that allows it to be reproduced.
Rescue clause
45. The Parties declare that, in the event that any of the clauses under these General Terms and Conditions prove to be invalid, this shall not entail the invalidity of the entire contract or its other parts. The invalid clause shall be replaced by the mandatory provisions of the law or established practice.
Amendment of the general terms and conditions
46. ​​The Merchant undertakes to notify the Users of any changes to these general terms and conditions within 7 days of the occurrence of this circumstance at the email address specified by the User.
47. When the Consumer does not agree with the amendments to the general terms and conditions, he has the right to withdraw from the contract without giving a reason and without being liable for compensation or penalty. In order to exercise this right, the Consumer must notify the Trader within one month of receiving the notification under the previous article.
48. In the event that the User does not exercise his right to withdraw from the contract in accordance with the procedure set out in these general terms and conditions, the amendment shall be deemed to have been accepted by the User without objection.
Applicable law
49. The provisions of the current legislation of the Republic of Bulgaria shall apply to all issues not regulated by these General Terms and Conditions.